The service
JHB Inc provides a done-for-you missed-call handling service for local service businesses. When a customer calls a business that uses our service and the call goes unanswered, our system sends a follow-up text message, helps gather job details, flags urgent requests to the business, and assists with scheduling. We provide the messaging and automation; the business remains responsible for serving its own customers and for the accuracy of any information it provides to customers.
SMS / text messaging terms
Program name: JHB Inc Missed-Call Text-Back.
Program description: When you call a business that uses JHB Inc and your call is not answered, you may receive a text message from that business to follow up on your call. The conversation helps answer questions, schedule service, and route urgent requests.
How you consent: You consent to receive these messages by calling the business and replying to its follow-up text. We do not add numbers from any purchased or third-party list.
Message frequency: Message frequency varies and depends on your conversation with the business.
Cost: Message and data rates may apply, depending on your mobile carrier and plan.
Opt out: Reply STOP at any time to stop receiving messages. You will receive a confirmation and no further messages unless you opt back in.
Help: Reply HELP for help, or contact us at chad@getjhbinc.com.
Carriers are not liable for delayed or undelivered messages. For more on how we handle your information, see our Privacy Policy.
Business customer accounts
- You must provide accurate business information and keep it current.
- You are responsible for activity that occurs under your account.
- You agree to use the service only for lawful, legitimate communication with people who have contacted your business.
- You agree not to use the service to send unsolicited marketing, purchased lists, or any content prohibited by carriers or applicable law.
Fees and billing
The service is offered for a monthly subscription fee, billed in advance through our payment processor. There is no long-term contract; you may cancel at any time, and cancellation stops future billing. Fees already paid for the current period are non-refundable except as required by law or as stated in any satisfaction guarantee we offer. We may change pricing with reasonable advance notice.
Acceptable use
You agree not to use the service to:
- Send messages to anyone who has not contacted your business or who has opted out.
- Send unlawful, deceptive, harassing, or harmful content.
- Violate carrier rules, CTIA guidelines, the TCPA, or other applicable laws.
- Interfere with or attempt to disrupt the service or its security.
We may suspend or terminate accounts that violate these Terms or that create risk for our messaging operations.
Service availability
We work to keep the service running reliably, but we do not guarantee uninterrupted or error-free operation. Message delivery depends on third parties such as mobile carriers and our messaging provider, which are outside our control.
Disclaimers
The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the service will meet every requirement or that every message will be delivered.
Limitation of liability
To the fullest extent permitted by law, JHB Inc will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the service. Our total liability for any claim relating to the service will not exceed the amount you paid us in the three months before the event giving rise to the claim.
Indemnification
As a business customer, you agree to indemnify and hold harmless JHB Inc from claims arising out of your use of the service, your messages to your customers, or your violation of these Terms or applicable law.
Changes to these terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Continued use of the service after changes take effect means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.